Assistance and Contact
Free samples
Security and trust
Return guarantee
Delivery in 8-10 daysDelivery in 5-9 daysDelivery in 6-15 daysDelivery in 7-10 daysDelivery in 9-11 daysDelivery in 12-14 daysDelivery in 8-10 daysDelivery in 4-7 days
FACIAL COSMETICS
FACIAL COSMETICS CATEGORIES
Make-Up Removers Tonics Anti-aging and anti-wrinkles cosmetics Anti-blemish Treatment Eye Treatment Cosmetic gift sets
Facial Exfoliators Face Masks Firming and Lifting effect Face Treatments Dark Circles Lip Balms Facial Scrubs
Facial Cosmetics: Offers Facial Cosmetics for Women Facial Cosmetics for Men
Top Brands
Kanebo Sensai Shiseido Elizabeth Arden Sisley Estée Lauder Guerlain Clinique Biotherm La Prairie
Best Sellers
Shiseido VITAL PERFECTION uplifting & firming cream enriched Anti aging & anti wrinkle treatment - Skin tightening & firming cream - Anti blemish treatment
Shiseido
VITAL PERFECTION uplifting & firming cream enrich...Anti aging & anti wrinkle treatment - Skin tightening & firming c...
4.5 stars (39)
FromNZ$ 129.90 -62%
See products
Lancôme RÉNERGIE HCF TRIPLE SERUM CASE Skincare set
Lancôme
RÉNERGIE HCF TRIPLE SERUM CASESkincare set
4.5 stars (19)
NZ$ 187.90 -39%
See products
Shiseido MEN skin empowering cream Anti-ageing & Anti-wrinkle
Shiseido
MEN skin empowering creamAnti-ageing & Anti-wrinkle
4.5 stars (84)
NZ$ 131.25 -62%
See products
HAIR
HAIR CATEGORIES
Colouring and Bleaching Hair Masks Shampoos Hair Styling Fixers Vitamins and Supplements Hair Conditioners
Hair Treatments Hair Straighteners Hair fall prevention products Anti-Frizz products Hair Brushes Kids' Hair products
Hair: Offers Hair products for women Hair products for men
Top Brands
Moroccanoil L´Oréal Professionnel Kérastase Sebastian Redken Orofluido I.C.O.N. Revlon Wella Shu Uemura
Best Sellers
Ghd ghd chronos styler hair straightener Hair straightener buy online
Ghd ghd chronos styler hair straightener Hair straightener buy online
Ghd
ghd chronos styler hair straightenerHair straightener
4.5 stars (32)
FromNZ$ 508.56 -31%
See products
Free shipping
+2
Rene Furterer TRIPHASIC PROGRESSIVE tratamiento anticaída Hair loss treatment - Vitamins and supplements
Rene Furterer
TRIPHASIC PROGRESSIVE tratamiento anticaídaHair loss treatment - Vitamins and supplements
4.5 stars (89)
FromNZ$ 94.95 -34%
See products
Sebastian Professionals POTION 9 leave-in conditioner styling treatment for intense hydration and softness Shiny hair products - Moisturizing and nutritious
Sebastian Professionals
POTION 9 leave-in conditioner styling treatment for i...Shiny hair products - Moisturizing and nutritious
4.5 stars (3)
FromNZ$ 49.19 -46%
See products
MAKEUP
MAKEUP CATEGORIES
Face Makeup Eye Makeup Lip products Nails Eyebrows Makeup Sets
Makeup Accessories Eye shadows Makeup for sensitive skin Hypoallergenic Makeup Mascaras Waterproof Makeup
Makeup: Offers Makeup for women Makeup for men
Top Brands
Chanel Dior Estée Lauder Clinique Yves Saint Laurent Lancôme Maybelline Rimmel London Opi
Best Sellers
Yves Saint Laurent LASH CLASH extreme volume mascara Mascara
Yves Saint Laurent
LASH CLASH extreme volume mascaraMascara
4.5 stars (178)
FromNZ$ 55.45 -37%
See products
+5
Yves Saint Laurent COUTURE MINI CLUTCH eyeshadow palette Eyeshadow
Yves Saint Laurent
COUTURE MINI CLUTCH eyeshadow paletteEyeshadow
4.5 stars (11)
FromNZ$ 85.16 -37%
See products
Last Units
OFFER
+5
Yves Saint Laurent MAKE ME BLUSH blush Blusher buy online
Yves Saint Laurent MAKE ME BLUSH blush Blusher buy online
Yves Saint Laurent MAKE ME BLUSH blush Blusher buy online
Yves Saint Laurent MAKE ME BLUSH blush Blusher buy online
Yves Saint Laurent MAKE ME BLUSH blush Blusher buy online
Yves Saint Laurent MAKE ME BLUSH blush Blusher buy online
Yves Saint Laurent
MAKE ME BLUSH blushBlusher
4.5 stars (18)
FromNZ$ 67.85 -37%
See products
Last Units
+12
PARAPHARMACY
PARAPHARMACY CATEGORIES
Dermocosmetic Anti-Acne, Pores and Blackheads Anti-blemishes Special sensitive skin Atopic skin Pregnancy and Postpartum Natural parapharmacy
Hair fall prevention Weightloss Sun Care Vitamins and supplements Femenine Hygiene Dental Care Special children
Parapharmacy: Offers Parapharmacy: Bestsellers NEW in Parapharmacy
Top Brands
La Roche Posay Ceravé Nuxe Vichy Eau Thermal Avène Isdin Bioderma Eucerin Neutrógena Lierac René Furterer
Best Sellers
Eucerin PH5 ultralight gel-cream pack Skincare set
Eucerin
PH5 ultralight gel-cream packSkincare set
NZ$ 31.49 -24%
See products
Eucerin PH5 gel de higiene íntima pack Bath Gift Sets
Eucerin
PH5 gel de higiene íntima packBath Gift Sets
4.5 stars (10)
FromNZ$ 17.46 -29%
See products
Last Units
La Roche Posay RETINOL B3 serum Anti aging & anti wrinkle treatment
La Roche Posay
RETINOL B3 serumAnti aging & anti wrinkle treatment
4.5 stars (208)
NZ$ 68.21 -39%
See products
SUN CARE
CATEGORIES OF Sun Care
Sunscreen After Sun
Self tanners Suncare Sets
Offers of Sun Care Sun Care: Bestsellers Novelty in Sun Care
Top Brands
Sisley La Roche Posay Cantabria Labs Color Wow Shiseido Eucerin Ghd Avène Caudalie Carmex
Best Sellers
La Roche Posay ANTHELIOS UVMUNE 400 invisible fluid SFP50+ Sunscreen for face
La Roche Posay
ANTHELIOS UVMUNE 400 invisible fluid SFP50+Sunscreen for face
4.5 stars (63)
NZ$ 37.07 -41%
See products
Cantabria Labs HELIOCARE 360° FLUID PIGMENT SOLUTION SPF50+ BOX Packs and Sets
Cantabria Labs
HELIOCARE 360° FLUID PIGMENT SOLUTION SPF50+ BOXPacks and Sets
NZ$ 50.55 -23%
See products
La Roche Posay ANTHELIOS UV-MUNE 400 OIL CONTROL gel-cream SPF50+ Sunscreen for face
La Roche Posay
ANTHELIOS UV-MUNE 400 OIL CONTROL gel-cream SPF50+Sunscreen for face
4.5 stars (12)
NZ$ 34.40 -44%
See products
PERFUMES
CATEGORIES OF Perfumes
Women's perfumes Men's perfumes Unisex Perfumes Perfumes for Kids Perfumery Sets Aromatherapy
Eau de Parfum Eau de Cologne Eau de Toilette Body Mist perfume refill Hair perfume
Offers of Perfumes Perfumes: Bestsellers Novelty in Perfumes
Top Brands
Sol De Janeiro Tom Ford Zadig & Voltaire Dolce & Gabbana Issey Miyake Rituals Alqvimia L'Occitane En Provence Travalo Roger & Gallet
Best Sellers
Sol De Janeiro CHEIROSA 87 perfume mist perfume
Sol De Janeiro
CHEIROSA 87 perfume mistBody Mist - Hair perfume unisex
NZ$ 49.41 -16%
See products
Tom Ford EAU DE GREY VETIVER perfume
Tom Ford
EAU DE GREY VETIVEREau de Toilette unisex
FromNZ$ 223.08
See products
Free shipping
Zadig & Voltaire THIS IS HER! RED HOT perfume
Zadig & Voltaire
THIS IS HER! RED HOTEau de Parfum for woman
FromNZ$ 120.87 -39%
See products
BRANDS
Top Brands
Hermès Clarins GHD Shiseido Issey Miyake Sensai Guerlain Rituals Tigi Isdin
Brands A - Z
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0-9
OFFERS
Do you have any queries? We are here to assist you!
Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.
Home › Support Centre › Tracking an Order
I have been informed that I will receive my order today. It hasn't been delivered to me.

You will have to contact the Customer Service team, choosing as a specific subject the incident that occurred so that they can resolve it as quickly as possible.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
Contact
Do you have more questions?
How do I sign up at Perfume's Club?
Retrieve login data
Does it have any cost to be a member of Perfume's Club?
How can I unsubscribe?
Is it safe to purchase at Perfume's Club?
Why has my order been cancelled?
Which payment methods can I use?
Do I have to be a PayPal user to pay?
I have been charged more than once for the amount of my order
Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
How to search for a product?
Same product, different prices
Are all original products?
Product without cellophane (blister)
Why are the prices so great?
Received A Different Design
Why does the same product have two different images?
I received a different product than the one I had bought; how do I claim it?
Where is the merchandise purchased?
You don't have the product I need, how do I know when you'll have it?
Request a return
How to place an order?
Do I have a discount on my first order?
Products aren't being added to the cart
Delivery times
Product without cellophane (blister)
Do I have to be a PayPal user to pay?
I did not receive the samples
Tracking an order
I have not received confirmation of my order
I have been charged more than once for the amount of my order
Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
SPRING - Ecological Transport
Do I have a discount on my first order?
I just have signed up and I didn't get the voucher, what should I do?
How do I know my available vouchers?
Can I use multiple discount vouchers for the same order?
The discount voucher has not been applied to my order.
The discount bonus does not work
Sponsor
I am an influencer and I would like to collaborate with Perfume's Club
SPRING - Ecological Transport
Why has my order been cancelled?
Change one product
Change personal data
The discount voucher has not been applied to my order.
Request a return
How are the products returned?
Order/shipment claim
How and when will I receive the refund?
Product without cellophane (blister)
How to proceed if I have received a product in poor condition?
I received a different product than the one I had bought; how do I claim it?
I did not receive the samples
How to proceed if a product is missing in the package received?
Order/shipment claim
I did not receive the samples
Is the delivery note or a bill included in the package?
How can I change the data of my order bill?
How do I get a VAT refund? (TAX FREE)
Contact
Need help? We will be happy to assist you.
Ticket
Send us a ticket and we will answer you by mail in a few hours ( M to F, 8 am to 1 pm and 2 pm to 4 pm M to F, 8 am to 1 pm and 2 pm to 4 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) )
WhatsApp
Send us a WhatsApp and receive answers directly on your mobile. +44 20 3334 9680+61 2 7908 0249+1 289 648 4011+1 315 359 9063+64 9 802 3425
WhatsApp
Send us a WhatsApp and receive answers directly on your mobile. +44 20 3334 9680+61 2 7908 0249+1 289 648 4011+1 315 359 9063+64 9 802 3425
Head office: 4 Asipo Street, Can Valero Industrial Park, Palma de Mallorca, 07011.
SIGN UP FOR THE NEWSLETTER AND WIN £5* FOR FREE! SIGN UP FOR THE NEWSLETTER AND WIN $5* FOR FREE! SIGN UP FOR THE NEWSLETTER AND WIN $7* FOR FREE! SIGN UP FOR THE NEWSLETTER AND WIN $8* FOR FREE! SIGN UP FOR THE NEWSLETTER AND WIN $9* FOR FREE! SIGN UP FOR THE NEWSLETTER AND WIN 60kr* FOR FREE! SIGN UP FOR THE NEWSLETTER AND WIN 50kr* FOR FREE! SIGN UP FOR THE NEWSLETTER AND WIN 5€* FOR FREE!
Introduce tu dirección de correo electrónico para suscribirte
© Perfume's Club 2009 - 2025 | All rights reserved | NIF ESB57818197 registered trademark of Beauty Luxe Distributions SLU | Balearic Islands |
WE WILL CALL YOU
Now you can place your order by phone