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Help
How to buy?
Shopping at Perfume's Club is quite simple.
Choose the type of product that you want by clicking on the corresponding category. Once you find brand you are interested in and, after selecting it, you will see all the range of products available (VAT included). Once you have chosen the product, by clicking the "Add to basket" button, it will appear again with its unitary price and an indicator of the number of units you want to buy. You will be able to add as many products as you wish to purchase just going back to the brand that interests you. You can also delete a selected product just by clicking the X button on the right of each reference. Each time you add or delete a product, the total amount of your purchase will be recalculated.

When you have completed your purchase, click on "Start Payment".

If you are already a customer, please enter your email and password. If you are not, click on "New Customer" and fill-in the brief form with your personal information and press register.

Once you have been registered, your purchase information will appear: delivery address and payment method to be selected. For more information, go to the "General Conditions" section on the "Information" Menu on the main page.

We offer the option to "checkout as a guest" for a faster and more private process.

If you have any questions regarding your order please contact us by calling 20 3334 9680 (National Landline) within our Customer Service schedule: [horario].
Envíos
The shipment
The shipment of our products is restricted to the countries of the European Economic Community, the United Kingdom, Switzerland and Norway.

The shipment of our products is restricted to the countries of the European Economic Community, the United Kingdom, Switzerland and Norway.

The shipment of our products is restricted to the countries of the European Economic Community, the United Kingdom, Switzerland and Norway.

The shipment of our products is restricted to the countries of the European Economic Community, the United Kingdom, Switzerland and Norway.

We ship the products to all the American territory. We ship the products to all the New Zealand territory. To check the possibility and handling in other countries please consult with our Client Attention Department.

We conducted our shipments from Monday to Friday and the preparation times and transit mentioned below refer to working days (excluding public holidays).

Shipping fees
Our shipping rates are made for the standard service. Deliveries are made during business hours, from 9AM to 7PM, depending on the carrier, the route of messenger and the destination country. 


Preparation and Shipping Times 
Orders are shipped next business day of their reception. Transit time is 8 to 106 to 1512 to 147 to 109 to 118 to 104 to 7 days depending on the destination and mode of transport selected. Please note that on Saturdays, Sundays and holidays are not counted as working days.

The Holidays in the Madrid Comunity must be considered as a holiday in www.perfumesclub.co.nz as the delivery of goods is concerned, because our logistics platform is based in Madrid. We apologize for any inconvenience this issue may cause.

This period may be altered by some fortuitous or force majeure incident, making the delivery be delayed for reasons beyond the control and management of Perfume's Club.

SPRING - Ecological Transport
Nowadays, it is very difficult to ship packages without generating any CO2 emissions. However, at Perfume’s Club we are determined to address the problem and have partnered with the carrier Spring to launch a new initiative: Spring Green, which neutralizes the impact that international shipments from our network have on the environment.

Our objective with this project is to offset the emissions created by our services and for this we calculate the probable emissions of each shipment based on its weight and destination, and we mitigate its environmental impact through carbon credits that we have acquired. The credits are used to support two projects in particular: a green energy production wind farm project in Turkey and a reforestation initiative in Peru for CO2 absorption.

Offsetting our emissions is the first step of many to come, with our ultimate goal in mind: a carbon-free supply chain.
This delivery company don't provide proof of delivery. The carrier will not ask for a signature during the delivery.
How to register
SUBSCRIPTION TO NEWSLETTER:
Step 1 - Fill in any "Subscribe me for the newsletter" box with your name, email and gender.
Step 2 - Fill in the profile information and the option of getting a voucher.

REGISTER AS A CUSTOMER:
You must do this through this link. This registration is valid to begin payment of your order or to keep an open account with perfumesclub.co.nz

* These processes will apply to the specified email account. In the confirmation email you will receive your password, which can be changed at any time.
How to access my account
To access your account, you must access this page: (https://www.perfumesclub.co.nz/en/account/login/)

If you need to recover your password, you can do so by inserting the email which you used to register in the screen that appears when you click "recover password. This gives you access to all available options to create or access your account.
How to buy a product
To buy a product you must follow these steps:

1. Choose the product you want and add it to the shopping cart.
2. Identify yourself as a client or fill in the registration or ID form that appears when confirming your purchase.
3. Confirm the entered delivery information.
4. Choose your payment method.
5. Confirm all data entered and click "purchase order."
6. Check that the system has brought you to a page with the information about your purchase (order number).
7. Enter your account, where the order assigned to your email will be reflected.
Checkout as a guest
To make the purchasing process easier and faster, our online store offers the option to checkout as a guest. This allows you to place an order without creating an account. The process is very simple:

1. Add products to your cart: Select the items you wish to purchase and review the quantities.
2. Continue with the checkout: Once you have reviewed your cart, click the “Continue” button to proceed.
3. Select the “Checkout as Guest” option: You will not need to register at this stage.
4. Enter your shipping details: We will only ask for the necessary information to deliver your order, such as your email and shipping address.
5. Select your payment method and confirm your order: Choose your preferred payment option and finalize your purchase.

Recommendation:

Although guest checkout is quick and convenient, we recommend creating a full account on our website. By registering you will be able to:

- Check the status and history of your orders.
- Save shipping addresses for future purchases.
- Receive personalized notifications and exclusive promotions.
- Speed up the checkout process for your next orders.

Creating an account allows us to offer you a more efficient and personalized service, improving your overall shopping experience.
How to redeem a discount
During the purchase process, fill your shopping cart and on that page you will include your discount code or voucher. The Voucher field is represented by an image below this text, which you will easily find.

How to send an order to a friend
To send a gift to someone, you must follow these steps:

1. Enter your account.
2. Modify (or add) the delivery address found under "PERSONAL DATA."
3. When you save, you´ll have the address ready in order to select it during the purchase step.

If you follow these steps, you can send any orders to any address.
Note that after the order is in the "being processed" stage, the delivery address cannot be changed. In any case, send any queries or doubts to Customer Service or call us at [telefono].
How to send an order abroad
To send a gift to someone who is abroad:

1. Enter your account.
2. Change (or add) the shipping address you have put for your account in "PERSONAL DATA."
3. Make sure you have changed the country field correctly.
4. When you save, you´ll have the address ready to select during the purchasing process.
5. Confirm during the purchasing process that the country and carriers are correct.

If you follow these steps, you will be able to send any orders to any address. Note that once the order is in the "being processed" stage, the delivery address cannot be changed. In any case, contact Customer Service or call at [telefono] with any questions or doubts.
Contact form
Join our Club and contribute with new ideas & suggestions. If you do not find your perfume, this is the section to let us know. We will do our best to make it possible at the best price.
Unsubscribe
If you want to unsubscribe from our newsletter, you can do it from your account by entering your user details in the "Account" option or through the link you will find at the bottom of the newsletters you receive.
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